&lt;h2&gt;&lt;strong&gt;Frequently Asked Questions (FAQ) about PULSE CLINIC (Social Enterprise) Manila&#39;s Online Medication Refill Service (RefillXpress)&lt;/strong&gt;&lt;/h2&gt;
&lt;hr /&gt;
&lt;h4&gt;&lt;strong&gt;1. What is RefillXpress?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; is an online service from PULSE CLINIC (Social Enterprise) Manila that allows patients to request prescription refills without the need for an in-person visit.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;2. How can I request a medication refill?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;You can submit your refill request via the PULSE Online Patient Portal (POPP) or the &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/booking&quot;&gt;E-DOC application&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; available on our website. If needed, you can also schedule a virtual consultation with our doctors.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;3. Which medications can I refill through RefillXpress?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;RefillXpress covers a wide range of medications, including those for chronic conditions like hypertension, diabetes, cholesterol, &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/mental-health&quot;&gt;mental health treatments&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;, and preventive medications such as birth control and &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/hiv-prep&quot;&gt;HIV PrEP&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;. Visit our website for a detailed list of eligible medications.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;4. Do I need to consult a doctor to refill my medication?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;A consultation may be required, depending on the medication. If you haven&#39;t had a recent check-up, you can opt for a &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/teleconsult&quot;&gt;TeleConsult&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; to speak with one of our doctors and discuss your prescription needs.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;5. Can I refill controlled substances through RefillXpress?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;No, controlled substances or narcotic medications cannot be refilled through RefillXpress. The service is available only for non-controlled medications.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;6. How long does it take to receive my medication after requesting a refill?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;Once your prescription is processed, delivery usually takes between the same day and 3-5 business days, depending on the delivery option selected. You can choose from delivery via mail, or pickup at any PULSE CLINIC (Social Enterprise) branch.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;7. What payment methods are available?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;Payments can be made securely online through credit/debit cards, bank transfers, and other online payment platforms.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;8. Can anyone use this service?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;Yes! RefillXpress is available to both existing and new patients. If you&#39;re a new patient, you can schedule a TeleConsult for an initial consultation.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;9. Can I refill medication prescribed by another doctor?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;If you have a prescription from another provider, we may be able to help you with the refill after reviewing your medical history. Please contact us for more details.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;10. What if I have questions or concerns about my refill?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;If you have any questions or need assistance, you can reach our support team via email at&amp;nbsp;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;mailto:pulseliving@pulse-clinic.com&quot;&gt;pulseliving@pulse-clinic.com&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&amp;nbsp;or by calling +639171245497.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;11. Can I have my medication delivered anywhere?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;Yes, you can have your medication delivered to any address within our service area. Alternatively, you can choose to pick it up at one of our clinic locations.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;12. How will I know if my refill request is approved?&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;After submitting your refill request, you will receive a confirmation via email or SMS, either confirming the approval or requesting additional details. If a consultation is needed, we will schedule it for you.&lt;/p&gt;
&lt;p&gt;For more information or to get started with RefillXpress, visit our &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/&quot;&gt;website&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; or &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/contact-us&quot;&gt;contact us&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; today!&lt;/p&gt;

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